Yes! Most of our designs are thoughtfully handcrafted and assembled in our studio in New Jersey, which means each piece is made with extra love and care.

Visit our Store Locator to find the closest authorized retailer near you!

Unfortunately our studio is not open to the public, but you can visit a retailer near you to shop in person - Check out our Store Locator

Yes! If you are a boutique or salon interested in selling OLDesigns products, you can apply here!

When comparing gold filled with
gold plated, the two results are fairly similar. They
both result in sunny hues over a base metal that isn't sterling
silver. However, the technique to apply the gold to this other
metal is where the two types differ. The main differences are:

Application technique - The way to apply the
top metal to gold filled ​​jewelry is using a mechanical process
involving heat. Whereas gold plated accessories are covered with a
thin layer of gold through a chemical process.

Tarnish resistance - Where gold filled has a
thick layer of gold on the outside, gold plated have a much thinner
layer. This means, with gold plated, the gold is more easily
tarnished and the base metal is more easily exposed with wear. This
means you may have to adorn your gold plated jewelry less often
than gold filled, to help increase its longevity.

Base metal - Both gold filled and gold plated
jewelry uses a base metal that is not sterling silver. This is
usually a cheaper metal such as copper, brass, or similar. This can
help to create more widely affordable pieces, because the materials
are of less value.

Thickness of gold - In gold filled, the amount
of gold around the base metal usually makes up around 5% of its
weight. The gold in gold plated can account for as little as 0.05%
of a jewelry item.

We love helping bring special ideas to life. Customization requests are considered on a case-by-case basis depending on availability. If you have something specific in mind, please contact our Customer Care team at info@orianalamarca.com and we’ll be happy to assist.

You can email us at info@orianalamarca.com or LiveChat us on our site. Our Client Care team is available Monday - Friday from 10 am to 6 pm EST. In the event we miss your chat, the next available agent will respond via email as soon as possible.

OH SNAP! While each bracelet is carefully tied and our elastic has been tested to last for years to come,things happen! The good news is, we do offer repairs and restringing for most  items so be sure to save your beads. . Details, timelines, and fees can be found on our Repair Policy page.

Gift cards do not have an expiration date. However, they are automatically deactivated after 3 years. If you have a gift card with a balance that is older than 3 years, please reach out to our Client Care team and we’ll be happy to reactivate it for you.

If your heart is set on a style, we encourage you to sign up for the Back in Stock Notification on the product page. You will be emailed as soon as the product is back in stock and available to purchase! If the item only shows “SOLD OUT” with no option to sign up for a back in stock email notification, then unfortunately we will not have it stocked again. Our Client Care Team is always here to help suggest similar styles!

We offer a Welcome Discount for all new clients. Subscribe to our emails to receive a discount to use towards your next order — visit our subscribe page linked here :) We recommend signing up for our Loyalty Rewards program to gain points with every purchase that can be redeemed for CandyCash.We also do offer sitewide sales from time to time.

If you do not want to reorder, or your order has shipped out already, we can offer a one time exception to retroactively apply the code to your order manually! If you would like to apply a code to your order please contact our Client Care team and we will happily do this for you as long as the code is still valid and applicable to the items in your order!

We use a mix of semi-precious gemstones, glass beads, handmade ceramics, plated metals, charms, and specialty components. You’ll find specific material details listed on each product page

While we do our very best to maintain a strict level of quality control, since many of our pieces are handmade and use natural materials, slight variations may occur — we think that’s part of their charm.

To keep your Armcandy looking its best, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals. Remove your jewelry before swimming, showering, or exercising, and store it in a dry place when not in use. You can reference our jewelry care page here.

Please contact our Client Care Team at info@orianalamarca.com within 24 hours of receiving your order.

We take credit card fraud and chargeback scams very seriously and have a zero-tolerance policy for any fraudulent activity. If you are experiencing an issue with your order, we strongly encourage you to contact us directly before filing a chargeback. Our team is here to resolve concerns quickly and fairly, and we are committed to avoiding any inconvenience to our customers. Please note that if a chargeback is submitted under circumstances that resemble a scam or fraudulent behavior, we reserve the right to escalate the situation as needed.

Most of our bracelets are designed to fit an average wrist, and sizing is based on industry standards but since each piece is handmade in our studio, we have the ability to make them as small or as large as needed! To determine what size you’ll need, we recommend referencing our size chart here. To request a custom size, you can leave us a note in the “customization” box on the product page.

There’s no right or wrong! It all depends on what feels comfortable for you. However, you don’t want them too tight so they don’t move because they will leave marks on your skin . You also don’t want them too tight where they go flying off your wrist! One thing to keep in mind is... that as you stack 3,4 or more, our arm gets wider and therefore the bracelets will fit tighter. As a rule of thumb, Oriana’s wrist measures 6” in diameter and she wears our standard size 7.5” bracelets.

Our standard bracelet size fits most wrists comfortably. If you’re unsure, we recommend measuring your wrist with a soft tape measure and referencing our size chart. For any help or guidance prior to purchasing, you can reach out to our Customer Care team at info@orianalamarca.com

Orders will be produced and shipped within the next 2-4 business days from the day the order is placed, unless the order contains any stock discrepancies. As such, your delivery date will be the processing time + shipping time of the shipping method you select. For orders with Standard or Economy Shipping, processing time will start the following business day. For orders with Express or Overnight shipping, placed after 1pm EST, processing time will start the following business day. Orders placed on Friday may not ship until Monday.

Yes! We offer priority express which is usually 2-3 day delivery.For orders with Express or Overnight shipping, placed after 1pm EST, processing time will start the following business day. Orders placed on Friday may not ship until Monday.

We ship from our NJ studio with USPS first class mail. Once your order has shipped you will receive an email with tracking info. Expedited shipping services are available at checkout.

Unfortunately we do not have a location for customer pick up and drop off at this time.

Our Client Care team will do their best to honor any address changes once the order has been placed, but we cannot guarantee any changes. Be sure to email info@orianalamarca.com immediately to get the correct address updated

 Yes, we’re happy to ship worldwide! Please note that international orders may be subject to customs duties, taxes, or brokerage fees, which are the responsibility of the recipient.

For orders shipping to Canada, Australia, and the United Kingdom; all taxes and duties are already calculated at checkout.

If you need an order delivered by a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please email us at info@orianalamarca.com and we will try our best to accommodate you. If an order is already being prepared for shipment, we may not be able to make any adjustments. If an order has already shipped and is in transit, we cannot make any adjustments.

​​You will see the "PREORDER"  on the product page along with the estimated ship date. If an order contains a pre-order item, your entire order will ship together once preorder items are available. If you are ordering non-preorder items, we recommend placing a separate order.

Occasional delays can happen, especially during busy shipping periods. While we don’t control carrier timelines, we’re always happy to help look into the status of your shipment.

​​If you purchased shipping protection - Please email info@orianalamarca.com to file a claim and we will work to get a resolution and/or order a complimentary replacement on your behalf asap

If you did not purchase shipping protection - Oriana Lamarca Designs is not responsible for lost/stolen or damaged packages; however, we will try our hardest to make sure the carrier locates your package.

Mail carriers often prematurely mark packages as "delivered" before physical delivery has been made, but the good news is that they do deliver the packages within a few hours or days of the premature status update. We also recommend checking in with your neighbors to see if that package was misdelivered to them. If you have waited a few business days and you still cannot locate your package, please file a claim.

If your order contains an imperfect or missing item, please contact our Client Care Team in order to rectify the situation within 24 hours of marked delivery.

Shipping Protection is offered at checkout as an added level of coverage to protect your shipment against anything lost, misdelivered, stolen or damaged during transit. If your package undergoes one of these unfortunate events, only if the Shipping Protection was added to your order, you can easily file a claim on our site within the approved claims timeline stated below. After a claim is submitted, our Client Care team will work with all available options to find the best resolution.

Shipping Protection is refundable only if the order has not been shipped. If the order has been initiated through our mail carriers, the Shipping Protection has already commenced and is therefore non-refundable. You may reach out to our Client Care team via email at ino@orianalamarca.com

If you did not receive all of the items in your order, it's possible that your order is coming from multiple warehouses and the missing items will be arriving soon in a separate package! If you are unsure of what is still missing from your order or if you received items other than what you ordered, please contact our Client Care team in order to resolve this directly.

If you eventually receive your original order, please reach out to us at info@orianalamarca.com and we can provide you with a complimentary label to ship it back to us! We appreciate your honesty!

Claims can be denied for various reasons, some of which we have listed below:

The order did not have Shipping Protection included

The claim is outside of the window for claims submission

The issues are unrelated to your order shipment. For example: wrong items, manufacturing defects, missing items, etc.

Order is unfulfilled  

A chargeback has been made against the order

Order is being returned to sender

The customer entered the incorrect address at checkout

Tracking was updated after the claim was submitted 

Fraudulent claim history

Order is delayed due to carrier delays such as weather events or customs delays

A package would be considered for a Lost Package claim if:

• The shipment has not been reported as "delivered" by the mail carrier and the tracking on the package has not been updated for 4 business days for domestic shipments and 14 business days for international shipments
• The tracking shows "lost" by the mail carrier

A package would not be considered for a Lost Package claim if:

• The package is being held or taking a longer processing time in customs for international shipments
• The package was returned to the sender
• The address was inputted incorrectly by the customer

Deadlines:

• Clients must wait at least 4 days from the date of suspected loss (or 14 business days for international packages) before submitting a claim, to ensure the package is actually missing.

A package would be considered for a Stolen Package claim if:

• The shipment has been reported “delivered” by the mail carrier and the package has not been physically received within 3 business days of that original delivery date.

A package would not be considered for a Stolen Package claim if:

• The package was returned to the sender
• The address was inputted incorrectly by the customer

Deadline:

The client must submit their claim via the form above between 3-14 business days for domestic and international packages from when the shipment was marked delivered by the mail carrier to be eligible for a potential replacement or refund.

A package would be considered for a Damaged Package claim if:

• Tracking indicates the package was damaged and undeliverable 
• The package arrived with visible damage, causing the items inside the package to be damaged
• The package arrived damaged causing items to be missing from the package
• All damaged package claims must be documented with photos to send to our team

A package would not be considered for a Damaged Package claim if:

• Item damage is due to a manufacturing defect
• Item damage happens after the piece has been worn

Deadline:

The client must submit their claim via the form above between 1-14 business days for domestic and international packages from when the shipment was marked delivered by the mail carrier to be eligible for a potential replacement or refund.

We want you to love your new arm candy!

If you are not satisfied with your item, you may send it back to us within 7 days of receipt for a refund or exchange after obtaining a return authorization number by emailing returns@orianalamarca.com. 

No returns or exchanges will be accepted after the 7 day period. 

For FULL RETURN PO)LICY details click HERE

Items are returnable within our 7 day return window (starting from the day the package was delivered), unless it is a Sale item. Accessories must have all original packaging to qualify for a return. To initiate a return please email returns@orianalamarca.com and reference your order number. Customer is responsible for return shipping.Refunds are issued once the return is received and inspected. Please allow 7–10 business days for processing.Original shipping charges are non-refundable. If returned items reduce the original order total below $100, a $6.99 return shipping fee will be deducted from the refund.

Clothing may be exchanged for a different size or store credit. Bracelets that have been custom sized (other than standard size medium) may be exchanged for store credit. Return fee is waived for exchanges. Customer is responsible for shipping. Store Credit will be issued upon receipt for use toward new purchase.

You have a 7 day window after delivery to return or exchange an item.

All returns or repair requests on purchases made through one of our authorized retailers must be submitted through the specific location in which  the purchase was made.

All SALE items, Food items, Special Order items, Custom Design items, Shipping Protection, Original shipping Fees are considered final sale and NON refundable

All Pre Order clothing and custom size bracelets (any size other than our standard size medium) may be exchanged for a different size or returned for store credit.

All purchases made within 11/27-12/31 will have an extended return or exchange policy through January 15th.

Yes, you can still return the items but be sure to package the items securely for return as we are not responsible for damages during transit.

Please allow 2-7business days for our team to process your return once it is delivered to our warehouse. You will be notified via email once we have processed your return. If you requested a refund, please allow  7-14  business days for your credit to appear on your statement depending on your bank.

Oriana Lamarca Designs will repair any breakage caused by manufacturer defect within 120 days of receipt of purchase (with proof of purchase) at no charge. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. A restringing fee of $10.00 will be charged assuming all necessary beads/charms are present. Repairs needing replacement pieces as well as repairs of all other items will be assessed on an individual basis. Oriana Lamarca does not accept returns on any merchandise that has been worn. For full warranty details click HERE

Unfortunately we do not have a location for customer pick up and drop off at this time. Repairs and returns must be mailed back to the address provided once RMA is provided.

In the unlikely event that you receive a damaged item, please inspect immediately after receipt. If damage has been found, email info@orianalamarca.com  and let us know what went wrong. You must contact us within 24 hours of receipt to report damage. Damages must be repacked in the original packaging it came in.

Oh SNAP! Things happen! Each piece of jewelery is a work of art and quality and craftsmanship is our utmost concern. However, jewelry by its very nature is delicate.If you should experience the need for repair on any Oriana Lamarca jewelry item, please email info@orianalamarca.com. Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

Oriana Lamarca Designs will repair any breakage caused by manufacturer defect within 120 days of receipt of purchase (with proof of purchase) at no charge. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Be sure to keep all beads/parts for restringing. For Full warranty/repair policy click HERE

Please refer to our Jewelry Care Instructions for tips on how to keep your Oriana Lamarca jewels in tip-top condition!

 Manufacturer defects may include issues related to craftsmanship or construction. Normal wear and tear, misuse, or accidental damage are not considered defects.

Repairs requested after 120 days or due to normal wear, misuse, or damage will incur a repair fee based on the type of repair needed.

A $10 restringing fee applies, provided all original beads and charms are included with the repair.

Repairs that require replacement beads, charms, or components are evaluated and priced on a case-by-case basis.

Email info@orianalamarca.com to request a Repair Authorization. Please include your full name, shipping address, order number, and a description of the repair needed.

Once approved, you’ll receive a Repair Authorization Number, which must be clearly labeled on the outside of your package so your repair can be properly processed.

Most repairs are completed and shipped within 7–14 business days after we receive the item.

Gently roll the bracelet over your hand when putting it on or taking it off. Avoid pulling, tugging, or overstretching, as this may weaken the elastic over time.

No. We recommend removing your jewelry before bathing, swimming, exercising, or using a sauna or steam room. Water and moisture can weaken elastic cords, affect metal finishes, and damage natural or dyed stones.

Use a soft, white cloth with a trace amount of mineral oil to gently polish beads if needed. Avoid water, ultrasonic cleaners, soaps, alcohol, or chemical jewelry cleaners, as they may damage stones, dyes, finishes, or elastic.

Gold-filled jewelry has a thicker layer of gold and is more durable with proper care. Gold-plated jewelry has a thinner layer of gold and may naturally wear or fade over time, especially with frequent wear. Natural wear to metal finishes is not considered a defect.

Yes. Perfumes, hairsprays, lotions, body oils, and sunscreen may cause discoloration, fading, or deterioration of stones and metal finishes. Always apply beauty products first and allow them to dry before wearing jewelry.

Store jewelry in a soft pouch or lined jewelry box away from sunlight, heat, and humidity. Store pieces separately when possible to prevent scratching, friction, or dye transfer.

Yes. Many of our pieces feature natural stones, hand-finished metals, ceramic, or glass components. Variations in color, texture, or pattern are natural characteristics of artisan craftsmanship and are not considered defects.

No. Damage caused by normal wear and tear, moisture, chemicals, stretching, impact, dye transfer, or failure to follow care instructions is not considered a manufacturing defect and may require a repair fee under our Warranty & Repair Policy.

No problem! You can “Shop by Color” where you can see all of the arm parties Oriana has curated to give you some ideas of possibilities.