Return Policy

Returns & Exchanges Policy

We want you to love your purchase! If something isn’t quite right, please review the policy below.

Returns or exchanges must be requested within 7 days of receipt.
To initiate a return, email returns@orianalamarca.com to obtain a Return Authorization (RA) Number.
Items must be unused, unworn, and in original packaging.
Returns or exchanges will not be accepted without an RA number.
No returns or exchanges will be accepted after 7 days.
Special Order & Pre Order may only be cancelled for refund within 24 hours of placing order, after that they may be cancelled for store credit only.

Refunds are issued once the return is received and inspected.
Please allow 7–10 business days for processing.
Original shipping charges are non-refundable.
If returned items reduce the original order total below $100, a $6.99 return shipping fee will be deducted from the refund.

Customers are responsible for all return shipping costs.
We recommend using a traceable shipping method (we are not responsible for lost or stolen returned items)

ALL SALE ITEMS ARE FINAL SALE.
ALL SPECIAL ORDER & FOOD ITEMS ITEMS ARE FINAL SALE.
Pre-order clothing may only be returned or exchanged for store credit.
Custom designed bracelets or custom size bracelets (aside from standard medium) may be exchanged for different size or returned for store credit

Orders placed between 12/1 – 12/31 are eligible for extended returns through 1/15

Sale items and Special Order items remain FINAL SALE, even during the holiday period.